Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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316-788-1641 | 772 N Baltimore Derby, KS 67037

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 316-788-1641 or make an appointment online!


What Our Customers Are Saying

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Worked for us on a belt and sensor replacement. Excellent price and we really appreciate the fast service without a scheduled appointment. Highly recommend them.

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Great work on my vehicle. Honest work at a decent price.

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A dealership had told us motor mount replacement was needed for our Silverado. Brad quoted the BEST price of 3 locations we compared. We dropped off for D&B to begin work on the truck early, as we planned to leave town in the afternoon. By 9:15am, we received a call from Brad stating the motor mounts were NOT NEEDING to be replaced. His testing prior to the work determined they are not broken. Saving us $800+ and time! Thanks, Brad for your honesty and integrity in our community.

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I have been going to D&B for 20+ years and can't say enough good about them. They go above and beyond in customer service. I highly recommend D&B if you're looking for top notch all around great service!

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Brad and team have always taken terrific care of our vehicles.

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Highly recommend, very honest and trustworthy!

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
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  • Call Us For Service: 316-788-1641