Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
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316-788-1641 | 772 N Baltimore Derby, KS 67037

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

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We lived in Derby for 25 years before moving to Florida. Brad and the gang at D&B have always been honest with us when we needed work done on our cars. My mother is still there and continues to use them. Recently we had to purchase a new vehicle for her and Brad was amazing helping us get the new vehicle checked out. It's difficult when you aren't right there, but they went above and beyond in the Service Department!!! They are honest and really good people! When you need something done or help they always go the extra mile! They really treat you like family and knowing we have Brad there to help my mother and watch over her cars helps us to sleep better at night. It's a great business!

, 05/04/2020

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Appointment was made one week in advance the shop got the car right in as scheduled. The correctly diagnosed the problem and called with estimate on the cost for repairs and requested approval to fix. The vehicle was repaired the same day and the total invoice was less than the estimate. The owners and staff are very knowledgeable and very customer service oriented. I would give them an A plus rating based on my experience and will definitely be a return customer.

, 05/04/2020

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I have had brake repair and oil change service at D&B Service Center. On both visits I was treated in a timely and professional manner. The service estimate was very accurate with no surprises.

, 05/04/2020

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D&B is awesome! Brad is honest, helpful, and very knowledgeable! A true Derby homegrown business!

, 05/04/2020

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I brought my car here to get some new tires put on it. They were reasonably priced. The staff was nice and extremely helpful and informative. I highly recommend them.

, 05/04/2020

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These guys are honest, do good work, and are friendly. Refreshing to find a car repair service like this, they are the best.

, 05/04/2020
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • Car Care Aware
  • Call Us For Service: 316-788-1641