To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
What Our Customers Are Saying
We lived in Derby for 25 years before moving to Florida. Brad and the gang at D&B have always been honest with us when we needed work done on our cars. My mother is still there and continues to use them. Recently we had to purchase a new vehicle for her and Brad was amazing helping us get the new vehicle checked out. It's difficult when you aren't right there, but they went above and beyond in the Service Department!!! They are honest and really good people! When you need something done or help they always go the extra mile! They really treat you like family and knowing we have Brad there to help my mother and watch over her cars helps us to sleep better at night. It's a great business!
Kelly R., 05/04/2020
Appointment was made one week in advance the shop got the car right in as scheduled. The correctly diagnosed the problem and called with estimate on the cost for repairs and requested approval to fix. The vehicle was repaired the same day and the total invoice was less than the estimate. The owners and staff are very knowledgeable and very customer service oriented. I would give them an A plus rating based on my experience and will definitely be a return customer.
Steve Riney, 05/04/2020
I have had brake repair and oil change service at D&B Service Center. On both visits I was treated in a timely and professional manner. The service estimate was very accurate with no surprises.
Rick Robinson, 05/04/2020
D&B is awesome! Brad is honest, helpful, and very knowledgeable! A true Derby homegrown business!
Bryan Sims, 05/04/2020
I brought my car here to get some new tires put on it. They were reasonably priced. The staff was nice and extremely helpful and informative. I highly recommend them.
Amanda King, 05/04/2020
These guys are honest, do good work, and are friendly. Refreshing to find a car repair service like this, they are the best.